SightCall 5.1.0

Designed with field technicians and mobile experts in mind, the SightCall App caters to the deskless workforce, facilitating interactive, mobile-to-mobile visual support sessions. This app empowers technicians in the field to seamlessly share their surroundings through a live video stream, enabling them to receive real-time AR-assisted guidance from remote experts. The remote expert possesses capabilities such as: Pausing Video and Drawing on Screen, Capturing and Saving HD Photos, Sharing Documents and Co-Browsing, Activating Remote Flashlight for enhanced visibility, Zooming Remotely for better understanding, as well as Extracting Product Numbers and Codes using Optical Character Recognition technology.

The integration of the SightCall App with platforms like Salesforce, ServiceNow, ZenDesk, among other leading workflows and CRMs, ensures that users can effortlessly store images, videos, and related data within their case files for seamless record-keeping and training.

Operating on a global scale, the SightCall App serves field service organizations by facilitating:

• Requesting visual assistance from the home office or a designated expert of choice.
• Offering visual support to fellow field colleagues.
• Enhancing service efficiency and enriching customer experience.